• UserExperior supports os versions from Android JellyBean (4.3) API Level 16 to Android 12 API Level 32 & iOS 8+!
  • We do not recommend testing on Emulators/Simulators, conduct testing on real devices.

1. Install UserExperior Library

  • Right Click on your app and select Manage NuGet Packages...
  • In NuGet Package Manager, search for the keyword userexperior, you will find UserExperior.Xamarin library, Click on Install, make sure you always select the latest version as shown below:

2. Start UserExperior Library

UserExperior.StartRecording(Application.Context, "your-version-key-here");

Call the above method in every activity that is an entry point to your app! (Entry activities are usually those which have a custom <intent-filter> element in the AndroidManifest.xml file. e.g. MainActivity, Deep Linking Activity, etc.)

  • Note

Now the integration is completed, build the apk. Install apk in your android device and use the application. After performing activities minimize the app. UserExperior will upload the data, which could be seen within 5-7 minutes on the dashboard.

  • Proguard Rules

If you are using Proguard in your project, you must add the following lines to your configuration:

-dontwarn Com.Userexperior.**
-keep class Com.Userexperior.** { *; }

Customizing UserExperior with Key APIs

1. Set User Identifier & additional properties

a. Set User Identifier

UserExperior SDK by default takes device id as a user identifier. However, you can specify any unique user identifier of your choice (eg. Email Id, Phone Number, etc.) as a custom user identifier. This identifier will show up in the UserExperior portal.


void setUserIdentifier(String userIdentifier)



Note: Max userIdentifier limit is 250 chars only

b. Send additional user information


 UserExperior.setUserProperties({key1: value1,
                                 key2: value2, ...});


 UserExperior.setUserProperties({"start_date": "2020/12/31", // Date-Format: YYYY/MM/DD
                                 "plan_subscribed": "trial"});

Note: Please send the date property in "YYYY/MM/DD" format only, if any.

2. Log Event

UserExperior SDK lets you log user events based on the scenario. An event is the indication of Progress in the user's session. LogEvent() can be used as follows

a. Log event with the name




 UserExperior.logEvent("Registration Successful");

Note: Max eventName limit is 250 chars only

b. Log event with name and properties


UserExperior.logEvent("YOUR_EVENT", {"key1:"value1",
                                     "key2:"value2", ...})        


UserExperior.logEvent("Health Profile created", {"age":35,


  • Max eventName limit is 250 chars only.
  • Please send the date property in "YYYY/MM/DD" format only, if any.

3. Log Message

UserExperior SDK lets you log user messages based on the scenario. A message can be any app message shown to the user, any response OR error message OR toast message OR validation messages OR messages shown on dialog boxes, etc. which indicates a response to the user by the app. LogMessage() can be used as follows

a. Log message with the name




 UserExperior.logMessage("User Name or Password is incorrect");

Note: Max messageName limit is 250 chars only

b. Log message with name and properties


UserExperior.logMessage("YOUR_MESSAGE", {"key1:"value1",
                                         "key2:"value2", ...})


UserExperior.logMessage("Login Error", {"status_code:400,
                                        "response_message":"invalid credentials"})


  • Max messageName limit is 250 chars only.
  • Please send the date property in "YYYY/MM/DD" format only, if any.

4. Mask Sensitive Views

UserExperior SDK by default masks all the Edit Boxes of activities. If you wish to mask any other UI element in your app, you can mask it by:

  • Using XML Tag
  • Code Example: Add above tag in XML of your UI element
  • or you can add Tag Programmatically:
anyView = FindViewById<View>(Resource.Id.anyView);
  • Using API
void AddInSecureViewBucket(View view)

Code Example

anyView = FindViewById<View>(Resource.Id.anyView);

5. Identify Screens

UserExperior SDK automatically detects Activities and defines them as screens. However, If you have used fragments or anything else to represent your screens, then we recommend using the startScreen API. This API allows you to manually define screens.

void StartScreen(String screenName)

Note: Max screenName limit is 250 chars only

Recommendation: Kindly pass hardcoded/fixed values for screen names, do not pass incremental values!

Code Example

try {
   UserExperior.StartScreen("Notification Tab");
} catch (Exception e) {

Note: This method should be usually called from the onResume() method.

6. Track Response Time of Methods/ API Calls

UserExperior SDK allows you to track the load/response time of the components in your app using APIs called startTimer and endTimer. You can call startTimer API at any event on the app from which you want to track the load/response time and call an endTimer API at the event completion. These APIs will calculate the complete response time. You can also pass timer properties while tracking response time.

Eg: Suppose, you have a ListView on your screen which gets loaded with data you receive from the server. You can call startTimer API when the screen resumes to the user and call endTimer API when data gets successfully shown in the ListView. Now you can know how much time it takes to load data after the screen is visible to the user. Similarly, you can use startTimer at any API call and an endTimer on API response.

a. Start and End Timer with Properties


UserExperior.startTimer(timerName,{key1: value1,
                             key2: value2, ...});
UserExperior.endTimer(timerName,{key1: value1,
                             key2: value2, ...});


// Call this while sending the API request
UserExperior.endTimer("Load Money API call", {"request-url":reqUrl,
// Call this when you get the response
UserExperior.endTimer("Load Money API call", {"status_code:400,
                                 "response_message":"invalid parameters"});


  • Max timerName limit is 250 chars only
  • Max key & value limit is 250 chars only respectively
  • Timer name has to be same for both start and end timer.

We have provision for some predefined property parameters for startTimer and endTimer as follows

startTimer property parameter:

Property parameter Description Example
ue_process Functionality Module e.g. Onboarding, Credit Card etc… Onboarding, Credit Card etc.. are business processes.
ue_sub_process Functionality Sub Module e.g View Card Details, OTP Sent etc… OTP Sent, View Card Details etc… are part of the business functions. Multiple sub functions make up a business process.

endTimer property parameter:

Property parameter Description Example
ue_api_status API status Success or Failure
ue_response_code Response status code for the API response 2XX, 3XX, 4XX, 5XX or any other custom code received as the response to the API
ue_response_code_desc Status code description Description of the status code e.g. Unauthorized request

Code Example for Xamarin

// Call this while sending the API request
UserExperior.endTimer("User Login API Call", {"ue_process":"Login Module", "ue_sub_process":"User Authentication", "request-url":reqUrl, "request-method":reqMethod});
// Call this when you get the response
UserExperior.endTimer("User Login API Call", {"ue_api_status":"Success", "ue_response_code":"200", "ue_response_code_desc":"valid user", "response":response});

7. Control Recording

UserExperior SDK has the following APIs which can be used to control the recording. The APIs stopRecording, pauseRecording, resumeRecording are optional and they should be only called when you explicitly want to override the default behavior. Basically, you can use pauseRecording and resumeRecording to bypass any user flow which you don't want UserExperior to capture.

void stopRecording()

By default, recording stops automatically once the app goes to the background. However, you can stop at the desired point by calling this API.

void pauseRecording()

This API pauses the recording, you can use resumeRecording API to resume.

void resumeRecording()

This API resumes the recording if it is paused.

isRecording() method returns the status of the SDK recording whether the SDK is active mode or in-active mode. The boolean value `true` indicates that the SDK is active and `false` indicates that the SDK is in-active.

boolean isRecording()

8. Get Precise User Location

UserExperior SDK lets you track the location of your user. If your app has location permissions enabled and you wish to know the exact city and country of your users, you can use our API setDeviceLocation. You just have to pass us the location parameters latitude and longitude which you get from the GPS location in your app and through this data, we will only present City and Country on our dashboard which can be used for further analytics.

void SetDeviceLocation(double latitude, double longitude)

Code Example

try {
   // These are hardcoded lat, long, you can pass actual lat, long if your app uses gps
   UserExperior.SetDeviceLocation(19.154023, 72.945204);
} catch (Exception e) {

9. Send Handled Exceptions

UserExperior SDK lets you send handled exceptions and their information to UserExperior Dashboard so that you can know where your app caused the handled exceptions. You must send exceptions in the catch block(s) of the handled exception. The exception object's class name (eg. java.lang.NullPointerException) will appear in the storyline of the sessions of your app on the dashboard.

void SendException(Throwable exceptionObj, String exceptionTag)

Note: Max exceptionTag limit is 250 chars only

Code Example

public void onBack(View view) {
       // this exception is explicitly thrown just for example
       throw new NullPointerException();
   } catch (NullPointerException e){
       UserExperior.SendException(e, "NullPointerException at MainActivity onBack");


When can we see the videos of the user's session?

When the app is minimized to the background then UserExperior SDK processes the session captured and send the information to the UserExperior server.

How long does it take for the video session to appear on the dashboard?

From the time the app is minimized to the background the session captured will take 5 to 7 minutes to be reflected on the UserExperior dashboard.

Will the session upload if I kill the app?

If the app is killed without minimizing the app to the background, then the session which was killed will not get uploaded. UserExperior will be able to send the data whenever the app is minimized to the background.

What if the user does not have a network on the mobile device? Will the video get captured?

If the user does not have an active internet on their device at the time of the start of the session or during the end while uploading, then UserExperior stores the session locally in the apps secure memory. This stored session is sent to the UserExperior server when the users access the app again with an active internet.

Does UserExperior Track events?

Yes, By default UserExperior tracks native events. But if you want to track events done on custom controls you can track these events by calling a logEvent().

Can I add my own custom event, as we do for other SDK's?

Yes, you can add custom events using logEvent() API.

Can I uniquely identify users session on the dashboard?

Yes, use SetUserIdentifier API.

We use fragments in our app, does UserExperior also detect fragments?

Yes, user StartScreen API for fragments. This will allow UserExperior to recognize fragment as a screen.

Can UserExperior also work on Cordova/Phone gap kind of frameworks?


I am getting a crash which has the following UserExperior entry in the trace

com.userexperior.*.dispatchTouchEvent ?

UserExperior intercepts and logs every touch gesture that is occurring within the app, then dispatch it back to the original implementation. The DispatchTouchEvent/ DispatchkeyEvent class is the class that is responsible for this behavior. The reason you see UserExperior in the stack-trace is that the UserExperior SDK was active (had a running thread) during the crash, but it did not cause the app to crash.

You can see the full list of Android methods that could be in the stack-trace here

Additional Notes

UserExperior SDK also writes some useful logs in the Android Studio IDE during runtime. These logs should be the first point of investigation for any issue you may be facing. Known issues and workarounds:

1. In case you are getting NoClassDefFoundError, try these steps:

1.1. Delete the build folder of your project, clean project, Run project.

1.2. Exit Android Studio and Re-launch it

1.3. Enable MultiDex in build.gradle for API level >= 21

1.4. Compile in build.gradle dependencies for API level < 21 (check this link) and add following code in your BaseApplication

public void onCreate(Bundle arguments) {
  MultiDex.install(getTargetContext()); super.onCreate(arguments);

1.5. Check if any dependency library is conflicting between UserExperior SDK and your app.

2. If you are getting 'Access to the dex task is now impossible, starting with 1.4.0', please refer to this post.

3. In case OutOfMemoryError please add the following in <application> tag


What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

UserExperior has successfully completed a System and Organization Controls (SOC) 2 Type I audit, performed by Sensiba San Filippo, LLP (SSF).
Information Security Management System of UserExperior Pvt Ltd has been assessed and found to conform to the requirements of ISO/IEC 27001:2013.

GDPR | Terms & Conditions | Privacy Policy