Integration

Note: Perform testing only on Real devices.

  • Install

     npm install --save [email protected]
  • Link

     react-native link react-native-userexperior

2. Start UserExperior Plugin

 var UserExperior = require('react-native-userexperior');
 UserExperior.startRecording("your-version-key-here");

Call the above method when your app starts (when your root component loads)

  • For iOS: Cocoapods

    Add the header path in react-native-userExperior

       ${PODS_ROOT}/UserExperior/UserExperior.framework/Headers/

  • For Android: Proguard Rules

    If you are using Proguard in your project, you must add the following lines to your configuration:

    -dontwarn com.userexperior.**
    -keep class com.userexperior.** { *; }
  • Note

    Now the integration is completed, build the apk. Install apk in your android device and use the application. After performing activities minimize the app. UserExperior will upload the data, which could be seen within 2-3 minutes on the UserExperior portal.

Supported Versions

React Native version 0.60+

Customizing UserExperior with Key APIs

1. Add User Identifier

UserExperior SDK by default takes device id as a user identifier. However, you can specify any unique user identifier of your choice (eg. Email Id, Phone Number, etc.) as a custom user identifier. This identifier will show up in the UserExperior portal.

 void setUserIdentifier(String userIdentifier)

Note: Max userIdentifier limit is 250 chars only

Code Example:

 UserExperior.setUserIdentifier("pass-your-user-id-here");

2. Add Events/ Messages/ Tags

UserExperior SDK lets you track user events, app responses/ messages of your app, and tag sessions based on some conditions using a very powerful API called setCustomTag.

 void setCustomTag(String customTag, String customType)

Note: Max customTag limit is 250 chars only

Using this API, you can add:

  • Events

    In UserExperior terms, an event is the Indication of Progress in that user's session. If you want to track user events that are not auto-captured by UserExperior, use "EVENT" in 2nd parameter.

    Eg: Txn Completed, Checkout Done, COD Payment, Debit Card Payment, Login, Check Balance, Fund Transfer etc.

    Note: UserExperior does auto event tracking for most of the UI elements, add only those events which UserExperior didn't auto track. (which can be known in few initially recorded sessions itself.)

    Recommendation: Kindly pass hardcoded/fixed values for events, do not pass incremental values!

    Code Example:

    UserExperior.setCustomTag("Mobile Top-up",  "EVENT");
  • Messages

    A message can be any app message shown to the user, any response or error message or toast message or validation messages or messages shown on dialog boxes, etc. which indicates a response to the user by the app. To add a message, use "MSG" in the 2nd parameter.

    Eg: Please select location, Enable location permission, User Name or Password is incorrect, etc. Code Example:

    UserExperior.setCustomTag("Please select location!", "MSG");
  • Tags

    In UserExperior terms, a tag is a kind of behavior in the user's session. You can add Tag to even create segments of users based on behavior or a certain condition, you can define your own tags for your app. To define your own tag, use "TAG" in 2nd parameter.

    Eg: Free User, Paid User, Burgundy User, No Txn by User, Free Subscription, etc. Code Example:

    UserExperior.setCustomTag("Free User", "TAG");

3. Control Recording

UserExperior SDK has the following APIs which can be used to control the recording. The APIs stopRecording, pauseRecording, resumeRecording are optional and they should be only called when you explicitly want to override the default behavior. Basically, you can use pauseRecording and resumeRecording to bypass any user flow which you don't want UserExperior to capture.

 void stopRecording()

By default, recording stops automatically once the app goes to the ### background. However, you can stop at the desired point by calling this API.

 void pauseRecording()

This API pauses the recording, you can use resumeRecording API to resume.

 void resumeRecording()

This API resumes the recording if it is paused.

4. Opt-out/Opt-in

UserExperior by default opts-in users for session recording. If you want to enable or disable recording, you can use our APIs optIn()/optOut():

void optOut()

This method stops and deletes the current session recording and also disables the session recording by our SDK for this user in the future.

void optIn()

SDK by default opts-in users for session recording on app installs. If the user was disabled for session recording by using the optOut() method, you can use this method to enable recording at runtime.

boolean getOptOutStatus()

This method returns the status of the user whether the user is currently opted-in or opted-out. The boolean value true indicates that the user is opted-out and false indicates that the user is opted-in.

User recording resets to opt-in if the user un-installs and re-installs the app.

As per GDPR guidelines, we have implemented a new feature called User Consent. This feature enables you to take consent from the user before starting the session recording of that user. This will show a popup to the user on the app launch, asking permission to track the user's app screen, gestures, in-app activities. If the user does not provide consent then that user session and user details will not be recorded in the future.

We recommend user consent to be taken on app launch, after starting UserExperior SDK you can make a call to consent API:

void consent()

FAQs

When can we see the videos of the user's session?

When the app is minimized to the background then UserExperior SDK processes the session captured and sends the information to the UserExperior server.

How long does it take for the video session to appear on the dashboard?

From the time the app is minimized to the background the session captured will take 5 to 7 minutes to be reflected on the UserExperior dashboard.

Will the session upload if I kill the app?

If the app is killed without minimizing the app to the background, then the session which was killed will not get uploaded. UserExperior will be able to send the data whenever the app is minimized to the background.

What if the user does not have a network on the mobile device? Will the video get captured?

If the user does not have an active internet on their device at the time of the start of the session or during the end while uploading, then UserExperior stores the session locally in the apps secure memory. This stored session is sent to the UserExperior server when the users access the app again with an active internet.

Does UserExperior Track events?

Yes, By default UserExperior tracks native events. But if you want to track events done on custom controls you can track these events by calling a Customtag event.

Can I add my own custom event, as we do for other SDK's?

Yes, you can add custom events using Customtag API.

Can I uniquely identify users session on the dashboard?

Yes, use SetUserIdentifier API.

We use fragments in our app, does UserExperior also detect fragments?

Yes, user StartScreen API for fragments. This will allow UserExperior to recognize fragment as a screen.

Can UserExperior also work on Cordova/Phone gap kind of frameworks?

Yes

I am getting a crash which has the following UserExperior entry in the trace com.userexperior.*.dispatchTouchEvent ?

UserExperior intercepts and logs every touch gesture that is occurring within the app, then dispatch it back to the original implementation. The DispatchTouchEvent/ DispatchkeyEvent class is the class that is responsible for this behavior. The reason you see UserExperior in the stack-trace is that the UserExperior SDK was active (had a running thread) during the crash, but it did not cause the app to crash.

You can see the full list of Android methods that could be in the stack-trace here: https://developer.android.com/reference/android/view/Window.Callback.html

Additional Notes

iOS

Due to our implementation of UserExperior framework in Swift 5, Please follow below points for your react native iOS project successful build:

  • Need Xcode version 10.2
  • Add below line in Library Search Path of your react native project target (In Build Settings):

    $(TOOLCHAIN_DIR)/usr/lib/swift/$(PLATFORM_NAME)
  • Add below line in the Runpath Search Path of your react native project target (In Build Settings):

    /usr/lib/swift

Android

UserExperior SDK also writes some useful logs in the Android Studio IDE during runtime. These logs should be the first point of investigation for any issue you may be facing. Known issues and workarounds:

  1. In case you are getting NoClassDefFoundError, try these steps:

    1.1. Delete build folder of your project, clean project, Run project.

    1.2. Exit Android Studio and Re-launch it

    1.3. Enable MultiDex in build.gradle for API level >= 21

    1.4. Compile com.android.support:multidex:1.0.0 in build.gradle dependencies for API level < 21 (check this link) and add following code in your BaseApplication

    public void onCreate(Bundle arguments) {
        MultiDex.install(getTargetContext()); super.onCreate(arguments);
        ...
    }

    1.5. Check if any dependency library is conflicting between UserExperior SDK and your app.

  2. If you are getting 'Access to the dex task is now impossible, starting with 1.4.0', please refer to this post.

  3. In case OutOfMemoryError please add following in <application> tag

    android:[largeHeap]="true"