Q) When can you use UserExperior?

A) You can use UserExperior during your apps testing/beta launch or in your live environment to track user behaviour and issues real users experience.


Q) What is a user session video?
A) It is the time when your end user launches the app, and ends when the app is minimized to the background or crashes.


Q) What is the impact of the SDK on my app?
A) Extremely negligible, we increase your app size by approx 214KB.


Q) Does the video get stored on the device?
A) We don't store any video on the device.


Q) How much bandwidth do you consume?
A) Our minute user session consumes less than 350KB.


Q) Does the SDK cause any performance impact on the app?
A) No our SDK does not cause any performance impact on the app.


Q) Do you capture any customer sensitive data?
A) No we don't capture any customer sensitive data, see our user privacy policy to understand the data that we capture. In addition we also provide provisions to our client to mask any customer sensitive field so that it is not captured as part of the video.


Q) Do you capture any personal notifications received on the device when using the app in which UserExperior is integrated?
A) No we don’t capture any personal notifications received on the users devices.


Q) Can the data capture by the SDK be stopped?
A) Yes, we give you full controls to start or stop the SDK.


Q) If i have stopped the data capture by the SDK, will it impact users who are using the app?
A) If the SDK is stopped, it will not impact your users who are using your app.


Q) I am a UI/UX designer and have a prototype built, can i use userexperior SDK to record during my prototype testing phase?
A) Yes you can use the userexperior SDK during testing of your prototype by creating a clickable APK and integrate our SDK in the APK.


Q) I am UI/UX designer and don't have skills to integrate SDK then how do i build the clickable APK and integrate the SDK?
A)Not to worry. If you have the prototype, then we can build the clickable APK and integrate the SDK with the APK. You can use the APK to run your users tests and watch users navigate through your prototype. Contact us for more details on this.


Q) Do we need to add any permission to capture video?
A)No we don’t need any user permission on the device.


Q) Does the end user need to perform any additional steps to enable data capture?
A) No, the user does not need to perform any additional steps. The end user has to use your app and our SDK will do the data capture in the background.