How Lenskart got real-time insights into user journey and received accurate context to their user feedback
Case Study - Lenskart
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Lenskart improved user journeys and fixed broken experiences
Lenskart is an Indian optical prescription eye wear retail chain. With a rapidly growing business reaching out to over 1,00,000 customers a month, Lenskart has adopted a multichannel strategy to reach out to its customers through regular brick and mortar stores as well as orders online through its website and mobile app.