UX Knowledge Base

How can you get insights from Session Replays?

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Insights from Session replays

  • Once you watch the user session usage, identify where the user was stuck or facing any issue, you are more likely to empathize with the user. So identify the areas of friction and spot the opportunities for change and improvement

  • Identify the areas/pages of distraction and why the users aren't navigating through the present page to the specified page

  • Find out the explanations for rage tapping If the user is tapping or clicking repeatedly on a component when nothing happens, you'll get to check if any element is broken or if your design is confusing people

  • Notice what proportion time it takes to perform a selected action - if you see people scrolling tons through a page/screen and moving their mouse around erratically before committing to an action, you would possibly got to investigate if they have all the knowledge they need to continue

  • Identify the bugs, glitches or issues,if any See if there are any functionality bugs, design issues or layout glitches and make the required changes