UX Knowledge Base

What is a session recording/replay?

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What is a session recording?

It helps you to realize a true understanding of how users interact with an internet site , which then helps fix issues, optimize UX, and ultimately improve conversion rate. Great for identifying user behaviours and trends and has a plus over user testing, as users don't know they're being observed. Therefore, users display their real on-site behaviour.

You can find out which a part of the app attracts users the foremost , makes them go further into the funnel or drop out, distracts them from the specified CTA, ultimately resulting in low conversions, and so on. With such data, you'll make confident business decisions that aren't only logical but also data-driven. you'll always revisit those recordings and obtain crucial insights.