UX Knowledge Base

What should you look for in a session recording?

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What to look for in a session recording

After a couple of recordings, you'll probably begin to identify trends in your visitor behavior and therefore the way they interact and have interaction with apps. Understand users' entire journeys on the web site, including taps, scrolls, and more. Session recording facilitates careful assessment and study of user browsing behavior, discovery of experience breakage, identification of friction areas, which then helps fix what's broken, optimize user experience(UX), leading to improved conversion rates.

You'll notice the following –

  1. The navigation route of the user
  2. How visitors interact---or fail to---with buttons and clickable elements
  3. Unusual activity, for example, wild scrolling or repeated tapping
  4. If it takes too long to finish an action
  5. How visitors move around on the page and where they stop
  6. The problems with page loading(if any) across devices
  7. Broken functionality
  8. Incorrect or broken rendering